Refund & Cancellation Policy

 

At Ciltreva, we prioritize customer satisfaction and aim to provide a seamless shopping experience. This Refund and Cancellation Policy outlines the terms under which customers may request refunds or cancellations for their orders.

Order Cancellation:

Once an order is placed, our team will contact the purchaser via call and WhatsApp to confirm the delivery address and order details. It is important that the customer provides an affirmative response within 24 hours of our contact attempt.

If we do not receive a response within this time frame, the order will be automatically cancelled. This policy ensures smooth processing and delivery, so please make sure to stay available to confirm your order promptly!

Refund Eligibility:

Since we offer cash on delivery, we do not provide refunds once the product has been received or used. We encourage customers to review their order carefully before confirming and ensure they are available to accept delivery. Thank you for understanding!

Refunds May be applicable under the following conditions:

The product must be unused, unopened, and in its original packaging. Proof of purchase must be provided, including order number and receipt.